Privacy Policy

At Config, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how Config Intelligence Inc., 컨피그인텔리전스코리아 주식회사 (Config Intelligence Korea), 컨피그디에스 주식회사 (Config DS), and Config DS Vietnam (together, "Config," "we," "our," or "us") collect, use, and safeguard your information when you visit our website at config.inc, use Config Loop — including our mobile application, Loop Mobile — or otherwise interact with our services (collectively, the "Services").

About Config

Config builds robotics intelligence. We provide robotics model training datasets, access to the Config Foundation Model (Robotics Foundation Model, or "RFM"), and the Config Loop platform for end-to-end robotics workflows including scenario design, data collection, training, inference, and evaluation. Loop Mobile is our mobile app for Config Loop, used primarily for on-the-go data collection.

Geographic Scope

Our Services are intended for users in the United States, the Republic of Korea, and Vietnam. We do not currently target users in the European Economic Area or the United Kingdom.

Information We Collect

We collect the following categories of information:

• Contact Form Submissions: When you submit an inquiry through the contact form on config.inc, we collect your name, email address, and the contents of your question (required), and your company or affiliation and any attachments (optional).
• Config Loop Account Information: When you sign up for Config Loop, whether on the web or through Loop Mobile, we collect your name, email address, and company or affiliation. If you sign in with Google, we receive basic profile information from your Google account.
• Customer Content: While using Config Loop, you may upload scenarios, datasets, recordings, evaluation results, and other project content. In Loop Mobile, this includes photos, video, and audio you choose to capture with your device's camera and microphone for data collection. We treat this as your data and process it solely to provide the Services.
• Usage and Device Information: We collect technical information such as IP address, browser type, device identifiers, device model and operating system version, pages or screens visited, and timestamps, primarily through cookies and analytics tools. In Loop Mobile, we also collect crash reports and diagnostic data to help us identify and fix errors.

Mobile App Permissions

Loop Mobile requests access to your device's camera and microphone solely to let you capture content for data collection. These permissions are optional and requested only when you use the relevant features; you can revoke them at any time in your device settings, though doing so may limit parts of the app.

Cookies and Analytics

We use cookies and similar technologies to operate the Site, remember your preferences, and understand how the Services are used. We may use third-party analytics providers to help us measure traffic and improve our products. You can control cookies through your browser settings; disabling cookies may affect parts of the Services.

How We Use Your Information

We use your information for the following purposes:

• To Respond to Inquiries: To reply to questions submitted through the contact form.
• Account and Service Operation: To create, operate, and secure your Config Loop account, including authenticating you and associating you with your workspace.
• Service Improvement: To provide, maintain, and improve our Services and develop new features, including diagnosing and fixing crashes and errors in Loop Mobile.
• Communication: To send transactional and service-related communications such as account verification, password reset, security alerts, and material changes to these documents.
• Legal Compliance: To comply with legal obligations and enforce our Terms & Conditions.

Sharing Your Information

We do not sell or rent your personal information. We may share your information in the following circumstances:

• Within Your Workspace: If you join a Config Loop workspace, your name, email, company, and activity within that workspace may be visible to other workspace members and administrators.
• Service Providers: We use third-party providers to help us run the Services, such as cloud hosting, email delivery, analytics, and crash reporting. They may access your information only to perform their tasks on our behalf and are obligated to protect it.
• Affiliates: We may share information among Config Intelligence Inc., 컨피그인텔리전스코리아 주식회사 (Config Intelligence Korea), 컨피그디에스 주식회사 (Config DS), and Config DS Vietnam for the purposes described in this Policy.
• Legal Compliance: We may disclose your information if required to do so by law, court order, or valid government request, or to protect the rights, property, or safety of Config, our users, or others.
• Business Transfers: If Config is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to standard confidentiality protections.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Measures We Take:

• Secure data storage using encrypted servers and access controls.
• HTTPS and TLS encryption for data transmission.
• Access controls to limit who can access personal data internally.
• Regular security assessments and updates to identify and mitigate risks.

Despite our efforts, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

If you believe your interaction with us is no longer secure, please contact us immediately.

Data Retention

We retain personal information for as long as needed to provide the Services and for the purposes described in this Policy.

• Contact form submissions: retained for up to 24 months from receipt unless an ongoing business relationship requires longer retention.
• Config Loop account information: retained while your account is active and for up to 90 days after account closure, after which it is deleted or anonymized, except where longer retention is required by law.
• Customer Content: retained while your account is active and deleted on a rolling basis after account closure or upon your request, subject to any legal retention obligations.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of any inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain legal obligations.
• Withdraw consent where processing is based on consent.

California residents have additional rights under the California Consumer Privacy Act ("CCPA"), including the right to know what personal information we collect, the right to delete personal information, and the right not to be discriminated against for exercising these rights. We do not sell personal information.

Korean users have additional rights under the Personal Information Protection Act ("PIPA"), including rights of access, correction, deletion, and suspension of processing.

Users in Vietnam have additional rights under applicable Vietnamese personal data protection law, including rights of access, correction, deletion, and withdrawal of consent.

To exercise any of these rights, please contact us using the information below.

Children's Privacy

The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Material changes will be communicated via the Site or by email where appropriate.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Config Intelligence Inc., #222, 3003 N 1st Street, San Jose, CA 95134, USA
• 컨피그인텔리전스코리아 주식회사 (Config Intelligence Korea), 3F, 242 Teheran-ro, Gangnam-gu, Seoul, Republic of Korea (06221)

Or contact us here.